.Insurance agents are actually using artificial intelligence, however what resources specifically?Lisa Gobber, Nationwide's P&C director of sales, consulted with Digital Insurance policy regarding how insurance coverage agents are actually connecting along with numerous AI technologies. " They're thinking about which of their carriers are actually investing in not simply the modern technology however the knowledge administration and instruction support. They naturally seek to places like the merchant that they make use of for their agency management device or their consumer partnership monitoring unit," Gobber said. "They're trying to find something cohesive or corresponding coming from an instruction path and a selection standpoint." Digital Insurance policy reached out through email to insurance coverage agents and agencies to find out what artificial intelligence tools they are actually utilizing. The written actions have been actually lightly revised for clearness..